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FAQ

Frequently Asked Questions
 
1.  How can I contact Gone to Plaid Games?
 
We can currently be reached via email at ​​​​​​​darkhelmet@gonetoplaid.com​ ​​​​​​​ ​​
If you have any questions about anything, don't hesitate to email us.  
 
2.  How much does shipping cost?
 
All shipping costs are calculated based on weight and destination of your order and are sent via USPS.
Domestic shipping options are: First Class, Priority or Express
 
International shipping is also available and determined based on weight and destination.
International shipping options are: Air Mail, Priority or Express.
 
All International orders over $100 must be shipped via Priority or Express Mail.  If the incorrect shipping option is chosen we will notify you and you will be given the option to either upgrade the shipping or cancel the order.
 
Insurance is also available on all orders.
 
3.  What payment methods can I use?
 
We currently accept Visa, Mastercard, Paypal,and direct bank transfers. 
 
We also accept checks or money orders. PLEASE MAKE CHECKS OR MONEY ORDERS PAYABLE TO PHILIP TITLEMAN OR LEAVE IT BLANK FOR US TO FILL IN.
Any checks made out to anything else will be returned. The order will not be shipped until a new check is received.
 
4.  Does Gone to Plaid Games buy large collections?
 
Yes!  If you have a large collection, you can email us a list of what you have and we can negotiate a price for your cards.  If you have an idea of what price you are looking for, please add that to your email as it will speed up the process and get you your money faster.  We may ask for descriptions of card conditions and scans for more valuable cards. If you have scans or card descriptions already, please send them to us. 
 
5.  I did not receive my order, what happened?
 
On rare occasions an order will get lost in the mail.  Read question #6 for an answer to a lost package.  It is rare but, on occasion, we will make a mistake and not send an order out on time.  If you don't receive an order, the first thing you should do is email us.  If we did make a mistake, we will send the order out immediately and do what we can to fix the problem.  We want you to be happy with your Gone to Plaid Games experience.
 
6.  What if my cards get lost in the mail?
 
Domestic:
In our vast experience shipping with the USPS, they have never lost one of our packages.  If you are concerned about it, we recommend you purchase insurance with your order.  Once we send your cards out, we are not responsible for what happens to them after that.  No refunds will be given for lost orders.
 
International:
Orders can get lost easier internationally.  We highly recommend having your orders shipped via Global Priority or Express mail with insurance to ensure your package gets delivered and in a timely manner.  Again, if an order is lost in the mail we are not responsible and a refund will not be given.
 
7.  What is your Refund Policy?
 
Due to the constantly changing market of CCGs, we cannot give refunds for Magic Singles.  However, we guarantee the condition of our cards.  If a card is received in worse condition than stated when purchased, the card can be returned for a full refund. You must return the card(s) within 7 days of the receipt of your order to get a refund. Refunds will be issued in the form in which it was paid.
 
8.  What is my Wishlist?
 
If you search for a specific card by using the search bar and we do not have it in stock a "wishlist" button will appear instead of "add to cart".  If you add a card to your wishlist you will be notified via email when we have that card in stock.  You can remove cards from your wishlist whenever you want after logging in to your account.